Privacy Policy
The Orangery Counselling respects your privacy and is committed to protecting your personal data.
This privacy policy explains how we collect, use, and protect any information you provide when using this website.
This information below does not apply to personal therapy sessions, where notes are minimal, private, confidential and stored securely in line with ICO regulation.
This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Business name: The Orangery Therapy
Email: theorangerytherapy@gmail.com
If you have any questions about this policy or your personal data, please contact us using the details above.
2. What Information We Collect
We may collect and process the following information:
• Name
• Email address
• Phone number
• Website usage data (such as pages visited)
Most information is provided directly by you when you:
• Fill out a contact form
• Send us an email
3. How We Use Your Information
We use your information to:
• Respond to enquiries
• Communicate with you about your sessions
• Improve our website and services
• Keep records of enquiries
We only use your data when we have a lawful basis to do so, such as responding to your enquiry or providing requested services.
4. How We Store and Protect Your Data
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.
Your information may be stored securely in:
• Client records
• Secure website hosting systems
We only keep your information for as long as necessary to deal with your enquiry or provide our services.
5. Sharing Your Information
We do not sell or rent your personal data.
6. Cookies and Website Data
Our website may use cookies to improve functionality and understand how visitors use the site. Cookies are small files placed on your device that help the website operate effectively. You can control or disable cookies through your browser settings. For more information, please see our Cookie Policy.
7. Your Data Protection Rights
Under UK data protection law, you have rights including:
• The right to request access to your personal data
• The right to request correction of inaccurate information
• The right to request deletion of your data in certain circumstances
• The right to object to certain uses of your data
To exercise any of these rights, please contact us using the details above.
8. Changes to This Policy
We may update this privacy policy from time to time. Any updates will be posted on this page with the revised date.
9. Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.